Privacy Policy
LuxHalo is designed around presence, reflection, and calm technology.
This Privacy Policy explains how we collect, use, store, and protect your information.
Last Updated: June 5, 2026
Information We Collect
We may collect:
- Name and account information
- Email address
- Authentication credentials
- Profile information
- Journal entries and reflections
- Halo conversations and prompts
- Voice interaction data
- Subscription and billing information
- Device information and diagnostics
- Usage analytics
- Customer support communications
How We Use Information
We use information to:
- Provide and maintain LuxHalo services
- Authenticate users
- Support Halo conversations
- Provide Journal functionality
- Enable Voice features
- Deliver Atmosphere experiences
- Process subscriptions and payments
- Improve service quality
- Provide customer support
- Protect against abuse and security threats
- Comply with legal obligations
Halo Conversations and AI Processing
Messages, prompts, and conversations submitted to Halo may be processed by artificial intelligence systems in order to generate responses and provide companion experiences.
Conversation history may be stored to provide continuity, memory, personalization, and account-based experiences.
Please avoid sharing highly sensitive personal information unless necessary for your intended use of the service.
Journal Content
Journal entries, reflections, and notes created within LuxHalo may be stored to support continuity and personalized experiences.
You retain ownership of content you create within LuxHalo.
Voice Features
When you choose to use Voice features, audio data may be processed by speech recognition and voice generation providers to deliver voice experiences.
Microphone access is used only when you actively engage voice functionality.
Subscriptions and Payments
LuxHalo may offer premium subscription services including LuxHalo Plus.
Payments are processed by trusted third-party payment providers. LuxHalo does not store full payment card numbers on its own servers.
Authentication Services
LuxHalo may allow sign-in using email/password authentication and third-party identity providers.
When you choose a third-party sign-in method, certain account information may be shared by that provider according to its privacy practices.
Cookies and Analytics
LuxHalo may use cookies, local storage, analytics tools, and similar technologies to improve functionality, remember preferences, maintain sessions, and understand how LuxHalo is used.
Information Sharing
We do not sell personal information.
We may share information with:
- Cloud hosting providers
- Authentication providers
- Payment processors
- Analytics providers
- Artificial intelligence service providers
- Customer support providers
- Legal authorities when required by law
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain account functionality, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of LuxHalo.
When information is no longer required, we may delete, anonymize, or aggregate it.
Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
- Access your information
- Correct inaccurate information
- Request deletion of information
- Restrict processing where applicable
- Request data portability where applicable
- Withdraw consent where applicable
California Privacy Rights
California residents may have additional rights under applicable California privacy laws. Requests may be submitted using the contact information below.
Account Deletion
Users may request deletion of their LuxHalo account through available account settings or by contacting support.
Deletion requests may result in permanent removal of account information, journal content, conversation history, and associated data, subject to legal and security requirements.
Children’s Privacy
LuxHalo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.